نعم، عند الانتهاء من التسوق، ما عليك سوى المتابعة إلى الخروج وإكمال معاملتك كضيف، على الرغم من أنك إذا قررت إنشاء حساب متجر بيئي، فسيتم حفظ التفاصيل الخاصة بك لإجراء معاملات مستقبلية أسرع.

تعتمد أسعار البريد والتعبئة على الموقع وتكون رسومًا ثابتة: أوكلاند 5.50 دولارًا بقية الجزيرة الشمالية 10 دولارًا الجزيرة الجنوبية 20 دولارًا شحن مجاني للطلبات بقيمة 80 دولارًا أو أكثر

سيتم تسليم البضائع الموجودة في المخزون أو المتوفرة من خلال موزعينا النيوزيلنديين في غضون 2 إلى 4 أيام عمل من تاريخ طلبك. يرجى السماح بوقت إضافي للتسليم خلال فترات البيع. ملاحظة: نحن لا نقوم بالشحن في أيام العطل الرسمية. سيتم تنظيم الطلبات المقدمة خلال عطلة رسمية وإرسالها في أيام العمل التالية.

Our diapers are dermatologically tested and rated as "excellent," ensuring they are gentle and safe for your baby’s delicate skin. We are proud to hold FSC certification, which means our products are sourced from responsibly managed forests. Additionally, our diapers are eco-friendly, made with sustainability in mind to minimize environmental impact while providing top-notch performance.

بمجرد شحن طلبك، ستتلقى رسالة تأكيد عبر البريد الإلكتروني تحتوي على رابط تتبع، والذي يمكنك إدخاله في موقع New Zealand Couriers لتتبع طلبك.

يجب على شركات الشحن النيوزيلندية ترك طردك في مكان آمن. إذا لم يتمكنوا من القيام بذلك، فسوف يتركون بطاقة لإعادة التسليم أو الاستلام.

عذرًا، نحن لا نقبل الطلبات المتأخرة. ستكون المنتجات متاحة للشراء بمجرد توافرها مرة أخرى في المخزون.

Order will be delivered in 3 to 7 working days from the date of your order. Please allow extra time for delivery during sale periods. Note: we do not ship on public holidays. Orders placed during a public holiday will be organized and sent out in the following work days.

1. For order errors, please email us within 7 days of receiving your order. Provide order details and any relevant pictures. 2. For a change of mind returns (with the exception of final sale items, promotional items, gift cards and Trial Packs), please email us within 5 days of the delivery date with your order number, reason for return and how many unopened, as received, new packs you would like to return. The customer is responsible for return shipping costs. Note: opened packs are not eligible for return 3. Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned or refunded. 4. Trial Packs cannot be returned or refunded. Gift cards cannot be returned or refunded (unless required by law) 5. We only accept returns for eligible products purchased on TERRA online stores. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy. 6. Our returns policy does not cover leaks due to incorrect sizing purchases. We’re happy to work with you on your fit, please contact customer service. Original shipping and handling fees are not eligible for refund. 7. If you order the wrong size, the return will be at your expense.

Delivery times vary based on the shipping method you choose: Standard Shipping: 3-7 business days Express Shipping: 48 hours Note: Express delivery will incur an additional fee.

Yes, our diapers have received multiple awards for their outstanding quality, comfort, and eco-friendliness. You can check our awards here - https://terragentle.me/ These accolades reflect our commitment to providing the best for your baby, with products that parents and experts alike trust and recommend.

Our wipes can be composted at home with your veggie scraps and green waste. Simply place your wipe in with the worms – or dig it into your garden(we do not recommend veggie garden). But we recommend your regular waste collection.

لا مشكلة. سيُطلب منك إدخال تفاصيل منفصلة لعناوين التسليم والفواتير عند الدفع. إذا كانت العناوين هي نفسها، فيمكنك تحديد ذلك أيضًا وتجنب إدخال التفاصيل الخاصة بك مرتين.

نحن نحرص عند تعبئة الطلبات على ضمان وصول البضائع الخاصة بك سليمة وغير ملوثة، مع الحد الأدنى من التأثير على البيئة. نقوم بتغليف العناصر بالورق الذي غالبًا ما يتم إعادة استخدامه ويمكن إعادة تدويره.

We don’t recommend flushing our wipes. They are compostable and biodegradable.

Our baby wipes are all-natural, and start with a 100% biodegradable, sustainably sourced bamboo fiber textile. Transparent ingredients: CLOTH: 100% Biodegradable FSC Certified Bamboo Fiber (NOT Bamboo Viscose); 0% Plastic LIQUID: 99.7% Pure New Zealand Purified Water, Hydrolyzed Soy Protein And that is simply all (which makes them perfect for adult faces too)

يتم شحن جميع الطلبات عبر شركات الشحن النيوزيلندية: من الاثنين إلى الجمعة، من الساعة 8:00 صباحًا حتى 5:30 مساءً (ما عدا أيام العطل الرسمية).

ما عليك سوى مراسلتنا عبر البريد الإلكتروني برقم طلبك، وسنرسل لك فاتورة ضريبية عبر البريد الإلكتروني.

No, of course not. You are entirely welcome to check out as a guest for a standard (non-subscription) order. If you think you’ll be back – and we hope to see you again soon – it makes it much more convenient for you to save your details by creating an account and we’ll keep track of your order history for you too.

Please contact us at support@terragentle.co.au and we will arrange for the incorrect item/s to be collected at your earliest convenience. We will also arrange for your correct product/s to be delivered to you straight away.

If you’ve ordered the wrong size in error, we will happily exchange provided the following condition are met: 1. Please notify us within 1 day before your order is fulfilled 2. Kindly understand that we require the customer to cover the cost of return shipping. 3. Due to the nature of our products we are unable to accept exchange due to packs of diapers your baby has outgrown. 4. Items must be returned in the same condition as you received them. This means the item must be in the original undamaged packaging. 5. Our friendly customer service team are always on hand if you have any questions or concerns: support@terragentle.com.au

You can contact us via email at support@terragentle.com.au or through our chat box for an instant answer

Yes. All our diapers have a wetness indicator which turns yellow-blue as standard.