We’re dedicated to making your TERRA experience a great one. If you’re not happy with your purchase, the following reasonable conditions apply to our Returns Policy.
For order errors, please email us within 7 days of receiving your order. Provide order details and any relevant pictures.
For a change of mind returns (with the exception of final sale items, promotional items, gift cards and Trial Packs), please email us within 7 days of the delivery date with your order number, reason for return and how many unopened, as received, new packs you would like to return. The customer is responsible for return shipping costs. Note: opened packs are not eligible for return
Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned or refunded.
Trial Packs cannot be returned or refunded. Gift cards cannot be returned or refunded (unless required by law)
We only accept returns for eligible products purchased on TERRA online stores. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.
Our returns policy does not cover leaks due to incorrect sizing purchases. We’re happy to work with you on your fit, please contact customer service.
Original shipping and handling fees are not eligible for refund.
What is your exchange policy?
If you’ve ordered the wrong size in error, we will happily exchange provided the following condition are met:
Please notify us within 1 day before your order is fulfilled
Kindly understand that we require the customer to cover the cost of return shipping.
Due to the nature of our products we are unable to accept exchange due to packs of diapers your baby has outgrown.
Items must be returned in the same condition as you received them. This means the item must be in the original undamaged packaging.
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